Pagefreezer Services Subscription Terms for Enterprise
Pagefreezer Subscription Agreement
ACCEPTANCE OF THESE TERMS AND CONDITIONS AND EXECUTION OF AN ENGAGEMENT LETTER OR ORDER FORM REFERENCING THESE TERMS AND CONDITIONS CREATES A CONTRACT (THE “AGREEMENT”) BETWEEN YOU (“END-USER”) AND PAGEFREEZER SOFTWARE INC. (“PAGEFREEZER”) EACH A PARTY AND TOGETHER THE “PARTIES”. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS.
These Terms and Conditions were last updated on May 1, 2026 and are effective immediately upon the Effective Date of an Order Form.
1 DEFINITIONS
”Applicable Law and Regulation” means any applicable law, rule, regulation, governmental order or decree or any legal or administrative process or proceeding to the End-User’s Territory of business operation.
“Affiliates” means any corporation, company and/or business entity directly or indirectly controlled by, controlling or under common control with a signatory of this Agreement; “Control” means ownership of more than 50% of the total issued share capital of such entity or being entitled to appoint one or more directors to the board of directors of such entity.
“End-User Data” means any and all information, content and electronic data owned or licensed, controlled and/or processed by the End-User that will be archived and stored by Pagefreezer on behalf of the End-User and/or captured and downloaded by the End-User, relevant to the provision of Services.
“Effective Date” means the date identified in the End-User’s Engagement Letter or Order Form triggering the commencement of the Subscription Term and the start of Subscription.
“Knowledge Base” means the online resources for the use of Services, accessible via https://www.pagefreezer.com/support/ as updated from time to time. The End-User will have access to guidance resources to ensure the most enhanced use of Services and status updates in relation to planned outages, software updates, unforeseen Service breaks and/or incidents relating to the use of Services.
“Malicious Code” means internet or computer viruses, trojan horses, worms, salamis, back doors, logic bombs, time bombs, cancelbots, malwares, trapdoors, or any other harmful or malicious software codes, computer instructions, programming routines, or computer routines that may damage, vandalize, subvert, disrupt, disable, detrimentally interfere with, surreptitiously intercept, shut down or expropriate computer systems including its security data, user data or personal information.
“Managed Export” means the professional service provided by Pagefreezer to deliver bulk export of End-User Data, subject to additional export fees.
“Order Form” or “Engagement Letter” means the document setting out the subscription purchase by the End-User which will include a description of the Services, their functionality and pricing, any mutually agreed changes to such Services and/or amendments from time to time, the Subscription Terms and Conditions and any acceptable use policies.
“Services” means those Services purchased by the End-User which are specifically outlined in the applicable Order Form or Engagement Letter; more broadly, the Services made available by Pagefreezer being Website, Social Media, enterprise collaboration messaging archiving and End-User support provided by Pagefreezer for the End-User via https://www.pagefreezer.com/support/.
“Websites” means world wide websites registered to the End-User and/or its Affiliates and which have been registered by the End-User for use of the Services and for which Subscriptions to a Service have been purchased.
“Social Media” means social media and enterprise collaboration network accounts, and/or profiles which are registered to the End-User and/or its Affiliates and which have been registered for use of the Services and for which Subscriptions to a Service have been purchased.
“Sitemap” means a sitemap.xml listing all links and modification dates in your website, which is published on your website and maintained by the End-User according to the specifications outlined on https://www.sitemaps.org/index.html
“Subscription” means the Services outlined in the Order Form or Engagement Letter are purchased on a Subscription basis for the Subscription Term set out in the Order Form or Engagement Letter.
“Subscription Term” means the period of which the provision of Services are agreed as specified in the Order Form or Engagement Letter and shall automatically renew unless canceled by either Party.
“Territory” means North America, the United Kingdom or Asia Pacific.
2 PURCHASED SERVICES
2.1 Provision of Services
(i) Pagefreezer shall make the Services available to the End-User pursuant to this Agreement and the relevant Order Form(s) or Engagement Letter(s) during a Subscription Term. The End-User agrees that its purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Pagefreezer regarding future functionality or features; (ii) On acceptance of Services End-User acknowledges and understands that Pagefreezer uses 3rd party service providers to fulfill Services, specifically AWS.
2.2 Subscriptions
Unless otherwise specified in the applicable Order Form, (i) Services are purchased as Subscriptions, and additional Subscriptions may be added to an existing Subscription Term at any time during such term and shall be prorated; (ii) the added Subscriptions shall renew subject to 11.2 unless otherwise canceled; and (iii) Subscriptions may be reassigned to a new Website or Social Media account(s) replacing a former Website which no longer requires ongoing use of the Services.
3 USE OF THE SERVICES
3.1 PageFreezer Services
3.1.1 Pagefreezer shall provide the Services as specified in the Order Form or Engagement Letter subject to the following requirements, (i) the End-User will be onboarded by Pagefreezer and provided information on the use of the Services and End-User support processes in addition to a demonstration of the Knowledge Base for guidance resources and updates on the ongoing Services and (ii) the Pagefreezer Services store and back-up the archived data in a designated datacenter (located in Europe and North America). During the period of Subscription Pagefreezer will not override, change or destroy any archived copy except in connection with migrating the archive to another storage device and only after a copy has been placed on such storage device to which the archive is being migrated.
3.1.2 Access to the Knowledge Base for Services requires End-User to register an account with Pagefreezer (each, an “Account”). Following verification of End-User’s identity, the End-User shall select a username and password (“Login Information”) for their Account. The End-User is responsible for managing and ensuring the security, confidentiality and authorized use of its Account’s Login Information and are prohibited from sharing its Login Information or its Account. Pagefreezer strongly recommends that the End-User keep Login Information confidential, and shall notify Pagefreezer promptly of unauthorized access or use of its Account. In the event Pagefreezer, at its sole discretion, considers the End-User’s Account to be vulnerable or to have been accessed or used inappropriately it may immediately cancel and terminate access to the Account without notice.
3.2 Litigation Hold
If the End-User wishes to place a litigation hold on some or all of the End-User Data archived by Pagefreezer for Services limited to Social Media this can be done by the End-User directly via the Account, for Services that include Website. End-User should send an email to support@pagefreezer.com identifying the pages and dates to be held or provide notice using the web form made available on our website. Within one (1) business day after receipt of a request, Pagefreezer will confirm that it has received End-User’s request by sending an email to the relevant email address Pagefreezer has on file. Within two (2) business days after receipt of a request, Pagefreezer will flag those pages and dates so that they are identified as not to be deleted and confirm to End-User by email that the request has been completed. Within three (3) business days after the receipt of a request, Pagefreezer will export the pages and dates identified by End-User from the archives stored on our servers (the cost of this Service is price per gigabyte of the data exported). Pagefreezer will export the data in a printable format and/or its native format including the digital signatures and timestamps. Pagefreezer may change the process for implementing a litigation hold and shall update the Knowledge Base from time to time accordingly. Please consult the Knowledge Base for up to date information on these procedures.
3.3 End-User Responsibilities
The End-User shall (i) be responsible for making each Website or Social Media available for archiving by Pagefreezer, (ii) be solely responsible for the accuracy, quality, integrity and legality of End-User Data and of the means by which the End-User acquired End-User Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Pagefreezer promptly of any such unauthorized access or use, (iv) ensure that all Website pages or Social Media accessed by our Services are accessible from Internet without restrictions and that Pagefreezer software and Services are granted access to all of your Websites or Social Media, (v) ensure that its Website contains a valid XML Sitemap, which is updated at least once per day containing an accurate list of all web page URLs in its Website that it requires Pagefreezer to access for the purpose of providing the selected Services, (vi) specify End-User Websites or Social Media to be within the scope of our Services, (vii) ensure that End-User Websites or Social Media and each individual page within the scope of our Services are accessible to Pagefreezer’s software and Services and resolve any network problems, server overload or availability problems, or any other technical issues that may affect the accessibility and availability of your Websites or Social Media, (viii) arrange for any export of data from the archives stored on Pagefreezer’s server that End-User wishes to obtain, (ix) use the Services only in accordance with the Knowledge Base and Applicable Law and Regulation, (x) ensure that archive limits are being monitored and managed accordingly and notifying Pagefreezer of any overages, noting that Pagefreezer may assist by communicating overages at bi-annual intervals, on request from the End-User, (xi) request an export of End-User Data from our servers after the termination of this Agreement or the applicable Order Form or Engagement Letter subject to Section 12 hereof (Data Retention, Data Hosting and Return of Data), and (xii) be responsible for verifying and ensuring that under Applicable Law and Regulation the data generated by our Services are admissible in court proceedings or any other legal proceedings where End-User may wish to utilize the data. The End-User shall not store anything on its Websites or Social Media registered for Services that Pagefreezer cannot lawfully copy.
4 FEES AND PAYMENT FOR PURCHASED SERVICES - Reserved
5 PROPRIETARY RIGHTS
5.1 Pagefreezer Property
5.1.1 Subject to the limited rights expressly granted under the Agreement, Pagefreezer retains all rights, title and interest in the Service, including but not limited to copyrights, copyrightable works, patents, patent rights, trademarks, trade names and trade secrets (“Intellectual Property Rights”). The Agreement does not convey any right, title or interest in, or constitute the sale of any right to the Service or any related software used as part of the performance of the Service, and Pagefreezer represents and warrants that it has the necessary rights to provide the Services as contemplated under this Agreement.
5.1.2 The End-User shall not (i) permit any third party to access the Services except as explicitly permitted by this Agreement or by the applicable Order Form or Engagement Letter, create derivative works based on the Services; (ii) copy, frame or mirror any part or content of the Services, other than copying or framing on its own intranets or otherwise for its own internal business purposes; (iii) reverse engineer the Services; or (iv) access the Services in order to build a competitive product or service, or copy any features, functions or graphics of the Services.
5.2 End-User Property
The End-User retains all right, title and interest in any End-User Data that such End-User uploads or shares through the Service. The Agreement does not convey any right, title or interest in, or constitute the sale of any right to End-User property, and the End-User represents and warrants that all consents, licenses and rights necessary to license its property are obtained prior to sharing any of its property with Pagefreezer. Pagefreezer shall not use or access End-User property except in connection with the Service and End-User hereby grants Pagefreezer a limited and revocable license to use, display, modify, record, translate, transmit, or otherwise exploit its property under all copyright, trademark, trade secret, patent, privacy and publicity rights and any other intellectual or industrial property rights you own or control in order to facilitate the provision of Service. The End-User sends and shares its property at its own risk.
5.3 Suggestions
The End-User grants Pagefreezer a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by the End-User relating to the operation of the Services.
6 CONFIDENTIALITY
6.1 Definition of Confidential Information
“Confidential Information” means any confidential information disclosed by either Party (“Disclosing Party”) to the other Party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. End-User Confidential Information shall include End-User Data and End-User Intellectual Property; Pagefreezer Confidential Information shall include the Services; and Confidential Information of each party shall include the Terms and Conditions of this Agreement including all Order Forms or Engagement Letters, as well as business and marketing information relating to those Services which are outlined in the applicable Order Form or Engagement Letter, as well as Disclosing Party’s plans, technology and technical information, product plans and designs, and business processes disclosed by such Party. However, Confidential Information (other than End-User Data) of either party shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party hereunder, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party hereunder, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
6.2 Protection of Confidential Information
Except as otherwise permitted in writing by the Disclosing Party, (i) the Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own Confidential Information of like kind (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, (ii) the Receiving Party shall limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those in these Terms and Conditions and (iii) if the Receiving Party becomes aware of any unauthorized disclosure or use of Confidential Information, Receiving Party shall promptly notify Disclosing Party of such disclosure or use. Each Party acknowledges and agrees that no rights or licenses to Confidential Information are granted or implied by this Agreement.
6.3 Protection of End-User Data
Without limiting the above, Pagefreezer shall maintain no less than industry standard administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of End-User Data, including maintenance of SOC 2 Type II, SOC I, and other relevant certifications for the handling and maintenance of data. Pagefreezer shall not (a) modify End-User Data, (b) disclose End-User Data except as compelled by law in accordance with Section 6.4 hereof (Compelled Disclosure) or as expressly permitted in writing by the End-User, or (c) access End-User Data except to provide the Services or prevent or address service or technical problems, or at End-User request in connection with End-User support matters. For any End-User Data handled by Pagefreezer, Pagefreezer shall maintain chain-of-custody integrity for such Data.
6.4 Compelled Disclosure
The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.
7 DATA PROTECTION & ACCEPTABLE USE
7.1 Use of Pagefreezer Services is subject to the Privacy Policy which can be found here https://www.pagefreezer.com/privacy-policy/
7.2 Use of Pagefreezer Services is subject to the Acceptable Use Policy which can be found here https://www.pagefreezer.com/acceptable-use/
8 REPRESENTATIONS, WARRANTIES AND DISCLAIMERS
8.1 Pagefreezer Representations
Pagefreezer shall make the Services available on a daily basis except in the event of planned downtime and any unforeseen software update requirements which will be available to the End-User via the Knowledge Base. We will provide the Purchased Services only in accordance with Applicable Law and Regulation.
8.2 Pagefreezer Warranties
8.2.1 Pagefreezer represents, warrants and covenants that the Services (and any parts and materials thereof) will (i) be delivered by competent personnel in a professional and workmanlike manner, according to best practice industry standards; (ii) be of good material and workmanship; (iii) be sufficient and fit for purpose; (iv) be performed in compliance with the requirements of Applicable Law and Regulation; (v) the technology used to provide Services does not infringe or misappropriate any United States or foreign patent, trademark, trade secret, copyright or any other proprietary, Intellectual Property, industrial property, or contract right held by any third party; (vi) will comply with all applicable foreign, federal, state or local statutes, laws and regulations governing advertising, data collection, privacy, security and other business practices; and (vii) materially conform with the specifications (if any) set forth in the description of the Services and be consistent with any samples of Services provided.
8.2.2 Pagefreezer represents, warrants, and covenants that: (i) performance under this Agreement shall at all times conform to prevailing professional and ethical standards; (ii) due care and commercially reasonable efforts shall be utilized in the performance of this Agreement; and (iii) we are under no obligation or restriction that would conflict with our provision of Services.
For any breach of either such warranty, Your exclusive remedy shall be as provided in Section11.3 (Termination for Cause) below.
8.3 End-User Representations
The End-User represents and warrants that: (a) all reasonably necessary information is provided to Pagefreezer during End-User’s use of Services; and (b) it has authority to provide such information to Pagefreezer. The End-User agrees to provide Pagefreezer with documents to verify identity and personal or business details upon written request. Any information that Pagefreezer collects from End-User is subject to Section 6 hereof (Confidentiality) and the Privacy Policy.
8.4 End-User Warranties
The End-User warrants that it owns the Website and Social Media registered for Services. By registering for Services, End-User warrants that it has the right to, and hereby grants, Pagefreezer permission to access its Websites or Social Media with Services, including, but not limited to, archiving its Website, sub-sites, Website pages and/or Social Media.
8.5 Mutual Warranties
Each Party represents and warrants that (i) it has the legal power to enter into this Agreement, and (ii) will not intentionally transmit to the other party any Malicious Code. Pagefreezer will use commercially reasonable efforts to ensure that the Services do not include any Malicious Code, and each party will utilize reasonable efforts to detect and remove Malicious Code from any materials subject to this Agreement by using virus scanning or other similar tools and techniques.
8.6 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS.
9 MUTUAL INDEMNIFICATION
9.1 Indemnification by Pagefreezer
Pagefreezer shall defend the End-User against any claim, demand, suit, or proceeding (“Claim”) made or brought against End-User by any third party alleging that End-User’s use of the Services as permitted by the Agreement infringes or misappropriates the intellectual property rights of such third party except as set out at 10.1 and shall indemnify the End-User for any damages finally awarded against it, and for reasonable attorney’s fees incurred by it in connection with any such Claim; provided, that the End-User (a) promptly provides Pagefreezer with written notice of the Claim; (b) gives Pagefreezer sole control of the defense and settlement of the Claim (provided that Pagefreezer may not settle any Claim unless the settlement unconditionally releases End-User of all liability); and (c) provides Pagefreezer all reasonably necessary assistance, at Pagefreezer’s expense.
9.2 Indemnification by the End-User
The End-User shall defend Pagefreezer against any Claim made or brought against it by a third party alleging that End-User Data, or the End-User’s use of the Services in violation of this Agreement, infringes or misappropriates the intellectual property rights of such third party, or violates Applicable Law and Regulation, and shall indemnify Pagefreezer for any damages finally awarded against it, and for reasonable attorney’s fees incurred by them in connection with any such Claim; provided, that Pagefreezer (a) promptly provides written notice of the Claim; (b) gives sole control of the defense and settlement of the Claim (provided that End-User may not settle any Claim unless the settlement unconditionally releases Pagefreezer of all liability); and (c) provides the End-User with all reasonably necessary assistance, at the End-User’s expense.
10 LIMITATION OF LIABILITY
10.1 Disclaimer
YOUR USE OF OUR SITES AND SERVICES IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND PAGEFREEZER AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND ASSIGNS (COLLECTIVELY, THE “COMPANY PARTIES”), NOTWITHSTANDING THE WARRANTIES AND REPRESENTATIONS MADE IN THIS AGREEMENT DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS AS SUCH RELATE TO END-USER’S DATA INGESTED BY THE COMPANY PARTIES IN PERFORMING THE SERVICES. . FURTHER AND WITHOUT LIMITING THE FOREGOING, PAGEFREEZER MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICE, SERVICES PERFORMED AND PRODUCTS PROVIDED BY PAGEFREEZER OR OTHER THIRD PARTIES, WILL COMPLY WITH APPLICABLE LAWS WITHIN THE END-USER JURISDICTION, MEET END-USER REQUIREMENTS, NOT CAUSE DAMAGE TO THE END-USER, IT’S PROPERTY OR PROPERTY OF OTHERS, OR THAT OPERATION OF THE SERVICE WILL BE UNINTERRUPTED, CONTINUOUSLY AVAILABLE, ERROR FREE OR WILL NOT HARM END-USER’S COMPUTER OR MOBILE DEVICE OR RESULT IN LOST DATA. PAGEFREEZER MAKES NO REPRESENTATIONS, WARRANTIES OR GUARANTEES REGARDING: (A) SATISFACTION WITH THE SERVICES; (B) THAT THE SERVICES WILL ALWAYS BE AVAILABLE AND ERROR FREE; OR (C) THAT PAGEFREEZER WILL PROMPTLY RESPOND TO ANY INQUIRIES OR SUBMISSIONS. NO ORAL ADVICE OR EXTERNAL WRITTEN INFORMATION (EXCLUDING, FOR THE AVOIDANCE OF DOUBT, ANY DELIVERABLES OR GUIDELINES FOR USE OF THE SERVICES) PROVIDED BY PAGEFREEZER WILL CREATE ANY WARRANTY AND END-USER SHALL NOT RELY EXCLUSIVELY UPON SUCH ADVICE OR INFORMATION.
10.2 Limitation of Liability
EXCEPT AS EXPRESSLY PROVIDED HEREIN AND EXCEPT FOR LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, THE COMPANY PARTIES SHALL NOT BE LIABLE TO THE END-USER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THIRD-PARTY SERVICES. ANY CLAIM THAT THE END-USER MAY HAVE AGAINST THE COMPANY PARTIES SHALL BE COMMENCED NO LATER THAN SIX (6) MONTHS AFTER THE DAY ON WHICH THE CLAIM IS DISCOVERED OR OUGHT TO HAVE BEEN DISCOVERED BY THE END-USER.
10.3 Maximum Aggregate Liability
THE MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY END-USER IN RELATION TO THESE TERMS AND CONDITIONS IN THE TWELVE (12) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY.THE FOREGOING WILL NOT LIMIT END-USER’S PAYMENT OBLIGATIONS UNDER THE APPLICABLE ORDER FORM OR ENGAGEMENT LETTER.
10.4 Additional Limits on Our Liability.
Pagefreezer is not responsible for: (i) the End-User’s Website or any Website pages or Social Media data being excluded from the Services due to the access limits placed on Website, sub-site, page, Social Media and/or End-User Data, (ii) any missing webpages or data in the Website archive if End-User’s Sitemap is not available or not updated with an accurate list of End-User’s Website URLs at least once per day, (iii) End-User’s Website, any sub-site, page, Social Media and/or End-User Data excluded from the Services due to not being specified by the End-User as being in scope of Services, (iv) End-User’s Website, any sub-site, page, Social Media and/or End-User Data excluded from the Services due to Internet and/or network problems, a server overload, availability, and/or accessibility problems, or due to any other technical problems that may affect availability and/or accessibility of the End-User Website, any sub-site, page, Social Media and/or End-User Data, (v) any negative effect on the End-User by the Pagefreezer Website being offline from time to time for maintenance, provided that Pagefreezer has, to the extent commercially practicable, provided End-User with prior advanced notice of scheduled maintenance through applicable system notifications , (vi) loss of End-User Data after the termination of this Agreement where the End-User has failed to request an export of End-User Data from Pagefreezer systems within the data hold period specified in Section 11.5 hereof (Return of Your Data), (vii) refusal for any court, law enforcement agency, or dispute resolution venue to accept or recognize for any purpose the data generated by the Services, and (viii) limitations to collect certain data sets or messages from Social Media accounts due to limitations that Social Media providers put on their Social Media APIs to access such data sets or messages, or rate limitations imposed by Social Media vendors on their APIs; (viiii) Pagefreezer’s Company Parties are not liable for any special, indirect, incidental, exemplary, punitive, or consequential damages. Without limiting the foregoing, Pagefreezer’s Company Parties are not responsible for any damages caused by or resulting from your reliance on the Service, or that result from mistakes, errors, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission or any failure of performance, resulting from acts of God, communications failure, theft, destruction or unauthorized access systems.
11 TERM AND TERMINATION
11.1 Term of Agreement
This Agreement commences on the Effective Date of the Order Form or Engagement Letter and continues for the duration of the Subscription Term and any subsequent Renewal Term(s).
11.2 Renewal & Cancellation
(i) The Subscription Term shall automatically renew for additional periods pursuant to the Order Form or Engagement Letter (“Renewal Term”), unless either party gives the other written notice of cancellation in accordance with the Order Form or Engagement Letter; (ii) The per-unit pricing during any such Renewal Term shall be the same as that during the Subscription Term unless Pagefreezer have provided written notice of price amendments at least 90 days before the end of the Subscription Term, in which case any amendments to the pricing shall be effective at start of the Renewal Term and shall continue thereafter; and (iii) Any increase to pricing shall not exceed 5% over the pricing agreed for the Subscription Term except where the pricing was designated in the applicable Order Form or Engagement Letter as promotional or one-time.
11.3 Termination For Cause
End-User may terminate these this Agreement by terminating the applicable portion of the Order Form or Engagement Letter. Either Party may terminate this Agreement (i) upon thirty (30) days written notice of a material breach if such breach remains uncured at the expiration of such period; or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
11.4 Refund or Payment upon Termination.
Reserved.
11.5 Surviving Provisions
Sections 5 (Proprietary Rights), 6 (Confidentiality), 8 (Representations, Warranties and Disclaimer), 9 (Mutual Indemnification), 10 (Limitation of Liability), 11.4 (Refund or Payment upon Termination), 12 (Return of Your Data, Data Hosting and Data Retention) 13 (Notices), 14 (Governing Law and Jurisdiction) and 15 (General) shall survive any termination or expiration of this Agreement.
12 DATA RETENTION, DATA HOSTING AND RETURN OF YOUR DATA
All data captured and stored as part of the provision of Services shall be subject to the following:
12.1 Data Retention
Data shall be stored for the period elected by the End-User (“Data Retention Period”). For example, where data is being archived for compliance purposes, Pagefreezer may store data for the compliance period, generally eight (8) years. The specified Data Retention Period shall be subject to the Data Hosting provisions.
12.2 Data Hosting
(i) On Renewal, End-User Data may be carried over from an lnitial Term. Any such End-User Data so carried over shall be subject to Data Hosting Fees calculated at a rate in accordance with the Order Form or Engagement Letter, taking into account data to be captured and stored during the Renewal Term and data carried over from the Initial Term as well as any previous Renewal Terms as elected by the End-User, (“Data Hosting”); and (ii) Data Hosting shall be available to the End-User beyond Termination or Cancellation, at a fee.
12.3 Return of your Data
(i) During the Term, Pagefreezer shall make available Website and Social Media End-User Data in self-service downloadable PDF format on a single page by page basis, at no extra cost; (ii) Managed Export of End-User Data shall be available at any time during the Term and shall be subject to export fees; (v) On Termination or Cancellation, a request for return of End-User Data must be made no later than the relevant Cancellation Date or Termination Date and shall be subject to the relevant fees, if an order for the Managed Export services is not received at the time of Cancellation or Termination, Pagefreezer shall have no obligation to maintain or provide any End-User Data and may at its own discretion and when permitted by Applicable Law and Regulation, delete all End-User Data without notice or confirmation; (iv) Should the End-User elect to purge all End-User Data and require confirmation of deletion on or before a specific date, Pagefreezer shall destroy the Data and provide the End-User with a confirmation of deletion for a one-time fee of $500.00 (five hundred USD).
13 NOTICES
All notices shall be in writing and shall be deemed to have been served and effective upon: (i) personal delivery; (ii) the second business day after mailing if by post; (iii) the second business day after sending by confirmed facsimile; (iv) the first business day after sending by email, provided email shall not be sufficient for notices subject to Section 11.3 or any notice of Claim subject to Section 9 of these Terms and Conditions; (v) notices to the End-User shall be addressed to the system administrator designated by End-User for its relevant Account, and in the case of billing-related notices, to the relevant billing contact designated by the End-User.
14 GOVERNING LAW AND JURISDICTION
14.1 General
Except to the extent expressly provided in Section 13.2, this Agreement and the relationship between the Parties shall be governed by the laws of the Province of British Columbia, Canada excluding its conflicts of law provisions. The Parties agree to submit to the personal and exclusive jurisdiction of the courts located within the Province of British Columbia, to resolve any dispute or claim arising from this Agreement.
14.2 Europe & The United Kingdom
If you are an entity governed by of one of the countries identified below, you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law set forth below, without regard to any conflict of law provisions, and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts located in the state, province or country identified below whose law governs:
If you are an entity operating in and subject to the governance of (i) A European Union country the governing law and forum shall be the laws and courts of the Netherlands; or (ii) the United Kingdom, the governing law and forum shall be the laws and courts of England and Wales.
14.3 Waiver of Jury Trial
Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.
15 GENERAL PROVISIONS
15.1 Export Compliance
Each party shall comply with the export laws and regulations of the United States and other applicable jurisdictions in providing and using the Services. Without limiting the foregoing, each party represents that it is not named on any U.S. government list of persons or entities prohibited from receiving exports.
15.2 Relationship of the Parties
This Agreement will not be construed as creating a partnership, joint venture, or agency relationship or as granting a franchise. The Parties are performing their obligations under these Terms and Conditions as independent contractors. At no time will either Party have any right, power or authority to create any obligation or responsibility on behalf of the other Party.
15.3 AI Disclaimer
Pagefreezer represents and warrants that it does not and will not use End-User’s Data and/or End-User’s Confidential Information in training any generative artificial intelligence (“AI”) or foundation models used to provide any AI features of the Services, except that End-User’s Data may be used solely for the purpose of providing improved user facing features and personalized functionality to the End-User.
15.4 DORA Compliance
Pagefreezer shall maintain operational and security measures appropriate for the Services and will reasonably cooperate with End-Users where necessary to support their compliance with applicable regulatory requirements of the Digital Operational Resilience Act, Regulation 2022/2554 (“DORA”).
15.5 No Third-Party Beneficiaries
There are no third-party beneficiaries to this Agreement.
15.6 Waiver and Cumulative Remedies
No failure or delay by either Party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated in these Terms and Conditions, the remedies provided under the Agreement are in addition to, and not exclusive of, any other remedies a Party may be entitled to seek at law or in equity.
15.7 Severability and Waiver
If any provision of these Terms and Conditions or Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law with remaining provisions of these Terms and Conditions in full force and effect. No failure or delay by a party in exercising any right, power or remedy under these Terms and Conditions constitutes a waiver.
15.8 Assignment
Neither party may assign these Terms and Conditions or the rights granted hereunder without the prior written consent of the other, except that a party may assign these Terms and Conditions to any successor to the business of the party by merger, consolidation, or sale of assets or to any corporation controlling, controlled by, or under common control of the Party and provide Pagefreezer with reasonable notice of any such assignment.
15.9 Entire Agreement; Modification
(i) These Terms and Conditions shall constitute an Entire Agreement between the Parties and supersedes all prior agreements and/or representations between the Parties relating to the provision of Services. Both Parties acknowledge that they have had the opportunity to have these Terms and Conditions reviewed by competent counsel; (ii) Any change, modification or amendment to these Terms and Conditions must be in writing and signed by both parties in order to be effective. No terms, provisions, or conditions of any other document will have any effect on the obligations of the parties under or otherwise modify these Terms and Conditions; (iii) To the extent, if any, the Terms and Conditions conflict with any Order Form or Engagement Letter or any other of Pagefreezer document, the terms contained herein shall be controlling and any additional terms presented in any other documents shall be null and void; and (iv) To the extent, if any, these Terms and conditions conflict with any language contained in any exhibit of any other incorporated document, these Terms and Conditions shall prevail.
15.10 Changes or Updates To Terms and Conditions
Pagefreezer may update these Terms from time to time to reflect changes to the Services, operational practices or applicable law. Notwithstanding the foregoing, these Terms shall remain static as to the Services for the duration of the subscription by End User. Pagefreezer will provide written notice of any such updates to operational changes that are required pursuant to applicable law or Pagefreezer’s operational changes; after informing End-User of an Update, End-User is deemed to accept any Update by continuing to use the Service unless End-User cancels the Service in accordance with Section 11.2. Unless otherwise stated, an Update is automatically effective 30 calendar days from the date of notification of such Update for all non-active End-User subscriptions.
15.11 Force Majeure
No delay or default in performance of any obligation by either Party shall constitute a breach of this Agreement to the extent such default or delay is caused, directly or indirectly, by an event beyond the reasonable control of the party unable to perform, including fire, flood, earthquake, elements of nature, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, failure of the Internet or strikes, lockouts or labor difficulties (“Force Majeure Event”). The party affected by an event of Force Majeure Event, upon giving prompt notice to the other party, shall be excused from performance hereunder on a day to day basis to the extent of such prevention, restriction, or interference (and the other party shall likewise be excused from performance of its obligations on a day to day basis to the extent that such obligations relate to the performance so prevented, restricted, or interfered with); provided that the party so affected shall use commercially reasonable efforts to avoid or remove such cause of non-performance and to minimize the consequences thereof and both parties shall resume performance hereunder forthwith upon removal of such cause. However, if the period of nonperformance exceeds ten (10) business days from the receipt of notice of the Force Majeure Event, the party whose ability to perform has not been affected may, by giving written notice, terminate this Agreement without cause and may be subject to refunds for pre-paid, unused Services.