Outsourced Managed Services

Managed services involve outsourcing specific compliance, performance, or operational functions to a third-party provider like ACA, who manages and supports those services on an ongoing basis.

There are generally three models—each of which ACA provides:

• Outsourcing: We deliver specific compliance or performance functions, operating independently while aligning with your firm’s objectives.
• Co-sourcing: A collaborative model where we work alongside your internal team, sharing responsibilities and expertise to enhance capacity and performance.
• Insourcing or secondments: Our professionals operate within your firm’s environment—virtually or on-site—providing dedicated support while maintaining alignment with your internal processes and culture.

This flexibility allows firms to choose the right level of external support based on their needs, resources, and regulatory complexity.

ACA’s managed services allow your team to offload routine but critical compliance and performance tasks. Many of these services are enhanced by technology and AI, helping to streamline workflows, reduce manual effort, and improve accuracy. This enables your internal teams to focus on higher-value strategic initiatives while maintaining regulatory confidence.

Firms with limited or stretched internal resources, evolving regulatory demands, or cyclical workloads often benefit most from outsourcing. ACA’s flexible service models range from full outsourcing to co-sourcing, secondments and even outsourced heads of departments. This allows firms to scale support as needed, access specialized expertise, and improve operational resilience without expanding headcount.

Our team includes analysts and consultants, supported by a global network of 1,400+ professionals with deep regulatory and industry expertise.

Yes. Many services are designed to work seamlessly with ACA’s ComplianceAlpha^® platform and Encore AI, enhancing automation, reporting, and oversight.

No. You retain full control and oversight. ACA acts as an extension of your team, operating within your policies and governance framework.

Yes. Research and industry benchmarks suggest firms can save around 25% (sometimes more!) by adopting managed services, though actual savings may vary depending on the scope and structure of the engagement.

Outsourced managed services can help financial firms reduce costs in several key areas. Savings often come from lower turnover costs and the ability to scale support during peak periods without the overhead of internal hiring. Firms also benefit from faster onboarding, reduced training expenses, and access to experienced professionals without the need for full-time hires. Additionally, if you work with ACA, many services are enhanced by technology and AI, which improve accuracy and efficiency—reducing the risk of costly compliance errors and eliminating the need to build or maintain in-house systems.

Pricing is customized based on your firm’s needs, scope, and complexity. Contact us for a tailored quote.

ACA offers after-hours support options and escalation protocols based on your service level agreement to ensure timely resolution of critical issues.

We follow a collaborative onboarding process—assessing your current setup, identifying gaps, and implementing tailored solutions with minimal disruption.

Compliance is one of ACA’s core areas of expertise. Our teams include former regulators and industry experts who continuously monitor global regulatory developments. This insight is built into our managed services, allowing clients to stay ahead of evolving requirements and reduce the risk of non-compliance. Clients benefit from timely updates, process enhancements, and proactive risk mitigation based on the latest regulatory trends.

Absolutely. Our services are modular and scalable, allowing for full customization based on your firm’s size, structure, and regulatory obligations.

Whether you’re exploring options or ready to enhance your compliance and reporting framework, our team is here to help. We’ll work with you to understand your needs and recommend the right mix of services and support models.