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Simplified Communication Compliance
Easily capture, archive, and surveil digital communications.
With employees increasingly using platforms like Teams, Zoom, and WhatsApp, capturing these communications has become more challenging. Regulators are intensifying their scrutiny on how companies handle these risks.
ACA’s eComms SaaS offering, integrated within our cutting-edge ComplianceAlpha® RegTech platform, provides a comprehensive, end-to-end solution for:
- Multi-channel capture: Seamlessly ingest 85+ pre-integrated connectors in 25+ languages, ensuring complete data control and ownership.
- Regulatory compliance: Retrieve and archive communications to comply with global regulatory requirements, including SEC, FINRA, CFTC, and FCA.
- Advanced monitoring: Review communications, monitor relationships, investigate anomalies, and document actions efficiently with AI-driven tools.
Interested in transforming your Digital Communications Governance (DCG) program to manage reputational and operational risk? Schedule your personalized demo today.
Get more information
Why choose ACA’s eComms technology solutions?
connectors
risk scenarios
false positive reduction
Watch the video to learn more about our eComms solution.
ACA's eComms technology solutions helps you...
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Use over 85 connectors to monitor business communications across platforms, maintaining full data control and ownership. Integrate seamlessly with email, financial platforms, collaboration tools, social media, and mobile devices.
Leverage a cloud-first strategy to manage ever-increasing communication volumes securely via AWS, ensuring performance and compliance.
Utilize AI-driven tools like Natural Language Processing (NLP) and Relationship Forensics for precise monitoring and reduced false positives across high-risk activities. Dynamic risk detection and scoring consider sentiment, conduct risk, and message metadata.
Employees can securely link accounts from over 5,000 brokerage institutions through direct feeds, aggregation, open banking or crypto wallet connections.
Ensure compliance with global regulations through reliable, fast search capabilities and WORM-compliant storage for audit readiness.
Create customizable dashboards and maintain a complete audit trail for transparent, compliant operations and regulatory responses.
eComms Technology Solutions Demo Video
Watch how our SaaS solution helps you identify potential high-risk activities and behaviors while reducing the cost of compliance.
Key features
Key Features of Ecomms Module
Capture business communications from various enterprise platforms, using 85+ connectors enabled through native capabilities and proprietary partnerships, including:
Meet key regulatory requirements with tools for efficient responses to complaints, audits, and investigations, with features and benefits including:
Automate the monitoring of high-risk activities using AI tools like Natural Language Processing (NLP) and Relationship Forensics. Features include:
Respond to regulatory audit requests at a moment’s notice. ComplianceAlpha’s Analytics and Reporting enhances your compliance program with these powerful features:
Capture
- Financial messaging platforms
- Collaboration platforms
- Social media
- Mobile capture for corporate and BYOD devices
- Voice transcription
Pair it with our eComms Archive and/or Surveillance solutions for seamless integration.
Archive
- Streamlined data migration
- Reliable, rapid search experience for smooth navigation between search results and content examination
- Compliance with SEC, FINRA, CFTC, FCA, and other global regulations
Combine it with our eComms Surveillance solution to automate and simplify your workflow.
Surveillance
- Data curation: False positive and disclosure removal tools exposed to end-users for individual testing (i.e., no “black boxes”).
- Dynamic inputs to risk scenario logic: Identify contextually relevant content using 150+ “out of the box” risk behaviors available in English, plus 25 risk scenarios in 10 additional languages.
- Risk detection and scoring: Considers sentiment, conduct risk, relationship forensics, message metadata, and hits from multiple risk scenarios.
- Cross-modular integration: Works with other ComplianceAlpha RegTech solutions, including Market Abuse Surveillance, Control Room, and Marketing Review.
- Streamlined Items of Interest workflow: Identify, investigate, remediate, and document with collaborative workflow and reporting tools.
Reporting Analytics and Audit Trail
- Customizable dashboards and reports
- Comprehensive audit trail recording all user and system activities
- Robust reporting and presentation of alert closure and escalation to ensure program suitability, repeatability, and explainability
Capture
- Financial platforms
- Collaboration platforms
- Social media
- Mobile capture for corporate and BYOD devices
- Voice transcription
Pair it with our eComms Archive and/or Surveillance solutions for seamless integration.
Capture
- Financial platforms
- Collaboration platforms
- Social media
- Mobile capture for corporate and BYOD devices
- Voice transcription
Pair it with our eComms Archive and/or Surveillance solutions for seamless integration.
Archive
- Streamlined data migration
- Reliable, rapid search experience for smooth navigation between search results and content examination
- Compliance with SEC, FINRA, CFTC, FCA, and other global regulations
Combine it with our eComms Surveillance solution to automate and simplify your workflow.
Surveillance
- Data curation: False positive and disclosure removal tools exposed to end-users for individual testing (i.e., no “black boxes”)
- Dynamic inputs to risk scenario logic: Identify contextually relevant content using 150+ “out of the box” risk behaviors available in English, plus 25 risk scenarios in 10 additional languages
- Risk detection and scoring: Considers sentiment, conduct risk, relationship forensics, message metadata, and hits from multiple risk scenarios
- Cross-modular integration: Works with other ComplianceAlpha RegTech solutions, including Market Abuse Surveillance, Control Room, and Marketing Review
- Streamlined Items of Interest workflow: Identify, investigate, remediate, and document with collaborative workflow and reporting tools
Reporting Analytics and Audit Trail
- Customizable dashboards and reports
- Comprehensive audit trail recording all user and system activities
- Robust reporting and presentation of alert closure and escalation to ensure program suitability, repeatability, and explainability
Watch our RegTech in Action: eComms Technology solutions demo webcast
Watch how our SaaS solution helps you identify potential high-risk activities and behaviors while reducing the cost of compliance.
Looking to elevate your Digital Communications Governance (DCG) operations?
Speak with an ACA professional to experience the power of ComplianceAlpha’s eComms Technology Solutions.
Client perspectives
ACA’s Electronic Communications Module has significantly reduced the number of hours our team spends reviewing communications. This efficiency gain allows us to reallocate valuable resources to other critical process improvements across our business, enhancing our overall operational effectiveness and ensuring that we can focus on strategic priorities.
Brett Scheller, Director of Compliance, RA Capital Management
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