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Electronic Communications Capture
Unify all communication channels into a single, secure view.
ACA’s eComms Capture, Archive, and Surveillance solution, built on our ComplianceAlpha® RegTech platform, connects and consolidates critical communication channels into a single system. Firms can capture and store email, collaboration, financial messaging, social, mobile, and voice and video, with full context to meet global regulatory requirements.
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Email continues to be one of the most highly regulated business channels, and firms must be able to capture and retrieve every message when required. Our solution ensures all email communication is securely archived to meet recordkeeping obligations and support compliance reviews with:
- Automatic capture and retention in a protected, compliant archive.
- Full-text search and case management for efficient investigations.
- Configurable retention aligned with the SEC, FINRA, MiFID II, FCA, Hong Kong Securities and Futures Commission (SFC), Monetary Authority of Singapore (MAS), DFSA in the Dubai International Financial Centre (DIFC), FSRA in the Abu Dhabi Global Market (ADGM), and other global regulatory standards.
Collaboration Tools
Collaboration platforms such as Microsoft Teams, Slack, and Zoom Chat are essential to modern business, but they can create compliance gaps if left unmanaged. With the rise of GenAI tools such as ChatGPT and CoPilot, new compliance risks have emerged. Our solution captures these conversations across leading platforms so firms can stay compliant without disrupting productivity, with features including:
- Native capture across enterprise collaboration applications.
- Unified archive alongside email, mobile, and financial messaging.
- Coverage for emerging tools, including AI-based collaboration features.
Financial Messaging
Trading professionals rely on platforms such as Bloomberg and Symphony to share critical information. These communications must be retained in full context to meet recordkeeping requirements and support trade reconstruction when needed. Our solution captures financial messaging with full trade context, helping firms meet regulatory obligations and respond quickly to inquiries. This is accomplished by:
- Capturing communications from both modern and legacy financial messaging platforms.
- Integrating with trade and order data to give context around communications.
Social Media
Social media can help firms engage with clients, but it can also introduce reputational and compliance risks. Our solution captures approved activity across major platforms to ensure posts are retained in their original format and available for review, with features including:
- Direct source capture of posts, comments, reactions, and multimedia.
- Message threading to preserve full context and sentiment of social interactions.
- Cross-device, location, and network support, including BYOD environments.
- Evidence retention to demonstrate compliance with advertising and marketing regulations.
Mobile and Text
Employees often use personal and corporate devices, creating a complex compliance challenge for mobile messaging. Our solution captures SMS and app-based conversations to ensure these communications are retained and archived alongside other data types, by:
- Capturing content across both corporate and BYOD environments.
- Centralizing and compliantly storing data with consistent retention policies.
Voice and Video
Voice calls and virtual meetings remain a critical part of client and trading interactions, and regulators require them to be captured and retained. Our solution delivers reliable voice and video capture across leading platforms, with transcription available to make records fully searchable. We offer:
- Indexed transcripts that accelerate eDiscovery and regulatory response times.
- Flexible deployment options to support both high-volume trading desks and distributed teams.
Why ACA?
ACA’s eComms Capture, Archive and Surveillance is an integrated component of our ComplianceAlpha platform, giving firms complete oversight of digital communications and trade data. ComplianceAlpha connects email, collaboration tools, mobile, social, financial messaging, voice, and video into one platform. This unified approach streamlines oversight, improves efficiency, and ensures comprehensive oversight with zero coverage gaps.
Broad Channel Coverage
Capture communications across email, collaboration, mobile, social, financial messaging, and voice and video in one platform.
Secure and Compliant Archive
Store all communications in a tamper-proof archive that supports global recordkeeping requirements.
Unified Oversight
Streamline eDiscovery, investigations, and case management with complete visibility across every data stream.
Expert Support
From onboarding to optimization, our Managed Services can help firms configure surveillance rules, interpret alerts, and reduce internal burdens.
Partners
We’re proud to collaborate with trusted partners to expand the reach and effectiveness of our connectors.
FAQs
Electronic Communications Capture
What is eComms capture?
eComms capture refers to the process of recording and archiving digital communications so firms can meet regulatory requirements and maintain audit-ready records.
How long do firms need to retain eComms data?
Retention requirements vary by regulation. For example, the SEC and FINRA rules generally require at least 3-6 years, while MiFID II mandates 5-7 years.
Can personal apps like WhatsApp, Signal, or WeChat be captured for compliance?
Yes. With the right technology and partnerships, encrypted mobile messaging apps can be captured and archived, including BYOD environments.
How do firms capture disappearing messages or ephemeral content?
Specialized connectors and mobile capture technology allow firms to record disappearing messages and retain them for compliance and audit purposes.
What does WORM-compliant archiving mean?
WORM stands for “Write Once, Read Many.” It ensures archived data cannot be altered or deleted, a requirement under SEC Rule 17a-4 and other global regulations.